143: Communication Expert: The Psychology Behind Feedback That Works | Joe Hirsch

Release Date: 

March 20, 2025

Release Date: Mar 18

Giving and receiving feedback is one of the most critical yet difficult skills in leadership. Many leaders avoid giving honest feedback, and even more struggle to receive it without defensiveness. But what if feedback didn’t have to feel so uncomfortable?

In today’s episode, we’re joined by Joe Hirsch, a communication expert, speaker, and author of The Feedback Fix. Joe introduces his Feed Forward approach—transforming feedback from a dreaded conversation into a tool for growth. He shares strategies on how to foster a feedback culture, filter out bad feedback, and turn tough conversations into learning moments.

What You’ll Learn:

  • Why leaders struggle with giving and receiving feedback
  • How to shift feedback conversations from blame to partnership
  • The science behind why feedback triggers defensiveness
  • How to ask for better feedback and become a feedback magnet
  • The Feed Forward approach to make feedback feel empowering, not punishing

In This Episode:

  • 00:01 – Introduction to Joe Hirsch
  • 01:07 – Why Feedback is Hard (But Necessary)
  • 03:56 – Becoming a Feedback Magnet
  • 05:39 – Joe’s Personal Story: Why Feedback Became His Life’s Work
  • 09:25 – What is Feed Forward?
  • 11:44 – How to Deliver Feedback Without Causing Defensiveness
  • 16:13 – What to Do When People Resist Feedback
  • 18:12 – Creating a Feedback Culture in Teams
  • 20:07 – How to Normalize Feedback in the Workplace
  • 24:12 – The Neuroscience of Learning from Mistakes
  • 28:24 – How to Filter Good vs. Bad Feedback
  • 32:21 – The Danger of Asking Too Many People for Feedback
  • 35:31 – What to Do When Feedback Hurts
  • 39:48 – How to Apply Feedback Effectively
  • 41:25 – The Role of AI in Feedback

Resources Referenced:

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