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Supporting Windows 10 for Service Desk Professionals

Duration: 1 Day
Course Price: $599

Module 1: Windows 10 New Features

  • Getting to know the UI
  • Control Panel vs Settings vs Action Center
  • Multiple Desktops
  • Continuum (moving between Tablet and Desktop Mode)

 

Module 2: Troubleshooting Startup Issues. This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE). Lessons:

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

Module 3: Resolving Issues with Network Connectivity. This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections. Lessons:

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Wireless Networking

Lab: Resolving Network Connectivity Issues                                                        

  • Troubleshooting a Wireless Network

Module 4: Troubleshooting Group Policy. This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application. Lessons:

  • Client Side Diagnostics

Lab: Troubleshooting Group Policy

  • Instructor Led Demo of Refreshing renewing Policy (Gpupdate)
  • Instructor Led Demo of Verifying policy (gpresult)

Module 5: Troubleshooting Resource Access for Clients That Are Not Domain Members. This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined. Lessons:

  • Lite discussion regarding One Drive integration with windows 10

Module 6: Troubleshooting Applications. This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge. Lessons:

  • Troubleshooting Desktop Applications
  • Troubleshooting Universal Windows Apps
  • Troubleshooting Access to Company Web Applications Lab: Troubleshooting Access to Company Web Applications
  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

Module 7: Maintaining Windows 10. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems. Lessons:

  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

 

Lab: Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

Module 1: Windows 10 New Features

  • Getting to know the UI
  • Control Panel vs Settings vs Action Center
  • Multiple Desktops
  • Continuum (moving between Tablet and Desktop Mode)

 

Module 2: Troubleshooting Startup Issues. This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE). Lessons:

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

Module 3: Resolving Issues with Network Connectivity. This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections. Lessons:

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Wireless Networking

Lab: Resolving Network Connectivity Issues                                                        

  • Troubleshooting a Wireless Network

Module 4: Troubleshooting Group Policy. This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application. Lessons:

  • Client Side Diagnostics

Lab: Troubleshooting Group Policy

  • Instructor Led Demo of Refreshing renewing Policy (Gpupdate)
  • Instructor Led Demo of Verifying policy (gpresult)

Module 5: Troubleshooting Resource Access for Clients That Are Not Domain Members. This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined. Lessons:

  • Lite discussion regarding One Drive integration with windows 10

Module 6: Troubleshooting Applications. This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge. Lessons:

  • Troubleshooting Desktop Applications
  • Troubleshooting Universal Windows Apps
  • Troubleshooting Access to Company Web Applications Lab: Troubleshooting Access to Company Web Applications
  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

Module 7: Maintaining Windows 10. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems. Lessons:

  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

 

Lab: Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

Module 1: Windows 10 New Features

  • Getting to know the UI
  • Control Panel vs Settings vs Action Center
  • Multiple Desktops
  • Continuum (moving between Tablet and Desktop Mode)

 

Module 2: Troubleshooting Startup Issues. This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE). Lessons:

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

Module 3: Resolving Issues with Network Connectivity. This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections. Lessons:

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Wireless Networking

Lab: Resolving Network Connectivity Issues                                                        

  • Troubleshooting a Wireless Network

Module 4: Troubleshooting Group Policy. This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application. Lessons:

  • Client Side Diagnostics

Lab: Troubleshooting Group Policy

  • Instructor Led Demo of Refreshing renewing Policy (Gpupdate)
  • Instructor Led Demo of Verifying policy (gpresult)

Module 5: Troubleshooting Resource Access for Clients That Are Not Domain Members. This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined. Lessons:

  • Lite discussion regarding One Drive integration with windows 10

Module 6: Troubleshooting Applications. This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge. Lessons:

  • Troubleshooting Desktop Applications
  • Troubleshooting Universal Windows Apps
  • Troubleshooting Access to Company Web Applications Lab: Troubleshooting Access to Company Web Applications
  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

Module 7: Maintaining Windows 10. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems. Lessons:

  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

 

Lab: Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

Module 1: Windows 10 New Features

  • Getting to know the UI
  • Control Panel vs Settings vs Action Center
  • Multiple Desktops
  • Continuum (moving between Tablet and Desktop Mode)

 

Module 2: Troubleshooting Startup Issues. This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE). Lessons:

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

Module 3: Resolving Issues with Network Connectivity. This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections. Lessons:

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Wireless Networking

Lab: Resolving Network Connectivity Issues                                                        

  • Troubleshooting a Wireless Network

Module 4: Troubleshooting Group Policy. This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application. Lessons:

  • Client Side Diagnostics

Lab: Troubleshooting Group Policy

  • Instructor Led Demo of Refreshing renewing Policy (Gpupdate)
  • Instructor Led Demo of Verifying policy (gpresult)

Module 5: Troubleshooting Resource Access for Clients That Are Not Domain Members. This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined. Lessons:

  • Lite discussion regarding One Drive integration with windows 10

Module 6: Troubleshooting Applications. This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge. Lessons:

  • Troubleshooting Desktop Applications
  • Troubleshooting Universal Windows Apps
  • Troubleshooting Access to Company Web Applications Lab: Troubleshooting Access to Company Web Applications
  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

Module 7: Maintaining Windows 10. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems. Lessons:

  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

 

Lab: Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue
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