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Advanced Business Communication Increase Your Confidence in Challenging Situations

Duration: 8 Hours
Course Price: $450

Develop advanced skills in business communication as well as public speaking and presentations in the workplace. Explore best practices to help you say what you want to say with less difficulty and more confidence whether you are one-on-one, via email, or in front of large, difficult audiences.

  • Explore Principles of Communication
    • Overcome Barriers to Effective Communication
    • Communication Style Assessment
    • Choose the Best Tools and Channels for Your Message
    • Mini Action Plan
  • Best Practices to Influence Peers, Managers Subordinates, Stakeholders and Customers
    • Increase Your Listening Effectiveness
    • Master Your Non-Verbal Communication
    • Be Open and Non-Defensive When Receiving Feedback, Suggestions and Criticism
    • Confront Conflicts More Effectively, and With Less Stress
    • Increase Your Impact and Effectiveness with Email
    • Mini Action Plan
  • Deliver Your Ideas More Clearly and Powerfully
    • Organize and Package Your Message for Maximum Impact
    • Enhance Your Presentation Skills
    • Handle Difficult Audiences
    • Practice Communicating In Key Business Contexts Including Interviews, Meetings and Presentations
    • Mini Action Plan

Primary Sources

  • Communication: How to Speak Effectively and Improve Your Relationships, Listening and Social Skills. Eric Davenport. 2015
  • Business Communication: In Person, In Print, Online. Amy Newman and Scott Ober. 2012.
  • Communication Skills: Improve Your Communication Skills, Build Trust and Become Successful Now. Patrick Cogen. 2015

Develop advanced skills in business communication as well as public speaking and presentations in the workplace. Explore best practices to help you say what you want to say with less difficulty and more confidence whether you are one-on-one, via email, or in front of large, difficult audiences.

  • Explore Principles of Communication
    • Overcome Barriers to Effective Communication
    • Communication Style Assessment
    • Choose the Best Tools and Channels for Your Message
    • Mini Action Plan
  • Best Practices to Influence Peers, Managers Subordinates, Stakeholders and Customers
    • Increase Your Listening Effectiveness
    • Master Your Non-Verbal Communication
    • Be Open and Non-Defensive When Receiving Feedback, Suggestions and Criticism
    • Confront Conflicts More Effectively, and With Less Stress
    • Increase Your Impact and Effectiveness with Email
    • Mini Action Plan
  • Deliver Your Ideas More Clearly and Powerfully
    • Organize and Package Your Message for Maximum Impact
    • Enhance Your Presentation Skills
    • Handle Difficult Audiences
    • Practice Communicating In Key Business Contexts Including Interviews, Meetings and Presentations
    • Mini Action Plan

Primary Sources

  • Communication: How to Speak Effectively and Improve Your Relationships, Listening and Social Skills. Eric Davenport. 2015
  • Business Communication: In Person, In Print, Online. Amy Newman and Scott Ober. 2012.
  • Communication Skills: Improve Your Communication Skills, Build Trust and Become Successful Now. Patrick Cogen. 2015
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