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LI-55006 - System Center 2012 Operations Manager

Duration: 5 days
Course Price: $2,975

Software Assurance Eligible

Course Overview
This instructor-led, five-day training course provides students with the necessary knowledge to successfully design and deploy Microsoft System Center 2012 Operations Manager. In this course, students are introduced to the basic theory of service monitoring. They will also learn about configuration, deployment, monitoring and operation of Operations Manager 2012.

After completing this training course, students will have the skills necessary to manage Operations Manager 2012 for maximum business benefit. This course incorporates case studies and hands-on learning opportunities so students can practice applying business solutions to real-world scenarios.

Objectives
After completing this training course, students will be able to:

  • Design and build a Production Service Monitoring Program
  • Configure and administer Operations Manager 2012
  • Deploy monitoring for servers, applications and services
  • Deploy management packs
  • Create monitors and rules
  • Tune monitors and rules for maximum benefit
  • Create and configure reports for IT and business consumption
  • Meet and exceed SLAs to add value to business partners
  • Configure monitoring views and administrative tasks
  • Deploy monitoring for UNIX/Linux and network devices
  • Configure Operations Manager 2012 role-based security
  • Configure notifications, subscribers and subscriptions
  • Configure general Operations Manager 2012 maintenance settings
  • Describe the Operations Manager 2012 Gateway Server

Audience
This training course is for IT professionals who already have some prerequisite technical knowledge and want to learn the skills necessary to implement a comprehensive service monitoring system for their production environment.

This training course is also for IT professionals who want to learn how to communicate relevant business information about the operational status of the IT environment.

Prerequisites
Before taking this course, students should have technical knowledge in the following areas:

  • Windows Server® 2008 R2 operating system
  • Active Directory® Domain Services (AD DS)
  • Experience with PowerShell and SQL Server and SQL Server Reporting Services
  • Familiarity with data center management processes
  • Previous work with IT Infrastructure Library (ITIL)
  • Previous work with Microsoft Operations Framework (MOF)
  • Knowledge of previous versions of Operations Manager
  • Knowledge of the product(s) you plan to monitor

Course Length: 5 Days

Topics

Module 1: Introduction to System Center 2012 Operations Manager
After this module, students will be able to:

  • Explain the history and evolution of System Center
  • Differentiate between each of the System Center 2012 products
  • Describe System Center 2012 licensing
  • Identify the purpose and function of Operations Manager 2012

Module 1 Lessons:
History and Evolution of System Center
System Center 2012 Product Suite
System Center 2012 Licensing
System Center 2012 Operations Manager

Module 1 Labs:
Setting up the Initial Lab Environment
Introducing System Center 2012

Module 2: Plan for Service Monitoring
After completing this module, students will be able to:

  • Provide an overview of ITIL and MOF
  • Design and document a service monitoring plan

Module 2 Lessons:
Introducing ITIL and MOF
Designing the Service Monitoring Process
Documenting the Service Monitoring Process

Module 2 Lab:
Introducing Service Management

Module 3: Plan an Operations Manager 2012 Deployment

After completing this module, students will be able to:

  • Define what a management group and its components are
  • Design a highly available System Center 2012 Operations Manager environment
  • Plan and design the necessary hardware and software components
  • Describe the necessary components for network device monitoring
  • Describe the necessary components for UNIX/LINUX-based server monitoring
  • Implement Windows-based server monitoring

Module 3 Lessons:
Defining the Operations Manager 2012 Core Components
Designing for High Availability
Defining Core Hardware and Software Requirements
Designing Network Device Monitoring Requirements
Designing UNIX/LINUX Monitoring Requirements
Designing Windows-based Monitoring Requirements

Modules 3 Labs:
Planning for Operations Manager 2012 Deployments
Exploring Operations Manager 2012 SQL Database Objects

Module 4: Deploy Operations Manager 2012
After completing this module, students will be able to:

  • List the environmental prerequisites needed to install Operations Manager 2012 and Active Directory accounts
  • Describe how to install and configure a management group and its components
  • Verify the successful implementation of basic management group components
  • Create and use Run As accounts
  • Design a role-based administrative model
  • Explain what Active Directory Integration is

Module 4 Lessons:
Reviewing Environmental Prerequisites
Installing Operations Manager 2012
Verifying Operations Manager 2012 Installation and Additional Configuration
Creating and Using Run As Accounts
Implementing Active Directory Integration
Designing and Implementing Role-based Administration

Modules 4 Labs:
Installing Operations Manager 2012
Configuring Active Directory Integration
Configuring Role-Based Security

Module 5: Deploy the Operations Manager 2012 Agent
After completing this module, students will be able to:

  • Explain the agent architecture
  • Explain agent deployment methods
  • Describe what Active Directory auto assignment is
  • Describe how the agent will handle a primary management server failure

Module 5 Lessons:
Reviewing the Operations Manager 2012 Agent
Deploying the Operations Manager 2012 Agent
Introducing Agent Failover

Modules 5 Lab:
Deploying the Operations Manager 2012 Agent

Module 6: Deployment and Administration of Monitoring (Management) Packs
At the end of this module, students will be able to:

  • Explain what a monitoring (management) pack is
  • Describe the components of a monitoring (management) pack
  • Explain how to obtain a monitoring (management) pack
  • Deploy monitoring (management) packs
  • Explain the difference between sealed and unsealed monitoring (management) packs
  • Override a monitoring (management) pack
  • Describe best practices for monitoring (management) pack administration

Module 6 Lessons:
Introducing Monitoring (Management) Packs
Understanding Most Commonly Used Monitoring (Management) Packs
Modifying and Expanding Monitoring (Management) Packs: Overrides
Monitoring (Management) Pack Administration Best Practices

Modules 6 Labs:
Creating Management Packs and Groups
Installing Line of Business .NET Application
Installing and Importing Management Packs

Module 7: Tune Monitoring (Management) Packs
At the end of this module you will be able to:

  • Describe alerts
  • Describe the monitoring (management) pack tuning process
  • Describe baseline monitors and rules
  • Document overrides

Module 7 Lessons:
Introducing Alerts
Tuning a Monitoring (management) Pack
Using Operations Manager Baseline Monitors and Rules
Documenting Changes to Monitoring (Management) Packs

Modules 7 Lab:
Tuning Management Packs

Module 8: Monitor Administration
At the end of this module, students will be able to:

  • Navigate the monitoring pane in the Operations console
  • Investigate an alert
  • Use Health Explorer
  • Explain maintenance mode
  • Describe and create Views

Module 8 Lessons:
Exploring the Operations Console - Monitoring Pane
Administering Alerts
Exploring Agent-based Monitoring
Customizing the Monitoring Pane

Modules 8 Lab:
Working with Monitors and Alerts

Module 9: Advanced Monitoring
After completing this module, students will be able to:

  • monitor network devices
  • Monitor UNIX/LINUX-based computers
  • Monitor .NET-based applications
  • Monitor distributed applications
  • Expand monitoring by using monitoring (management) pack templates

Module 9 Lessons:
Monitoring network devices
Monitoring UNIX/LINUX-based Computers
Monitoring .NET-based Applications
Expanding Operations Manager 2012 Monitoring

Modules 9 Labs:
Monitoring a Network Device
Monitoring a .NET Application

Module 10: Reports

After completing this module, students will be able to:

  • Understand how Operations Manager 2012 Reporting and SQL Server Reporting Services work together
  • Manage default Operations Manager 2012 reports
  • Create customized reports

Module 10 Lessons:
Using Operations Manager 2012 Reporting
Administering Reports
Customizing Reports

Modules 10 Lab:
Reporting

Module 11: Notifications and Operations Manager 2012 Maintenance
After completing this module, students will be able to:

  • Describe and configure Operations Manager 2012 notifications
  • Plan and perform routine maintenance
  • Create a disaster recovery plan

Module 11 Lessons:
Introducing Alert Notifications
Designing Maintenance and Disaster Recovery

Modules 11 Lab:
Creating Subscriptions and Notifications

Module 12: System Center 2012 Integration
After completing this module, students will be able to:

  • Describe System Center 2012 Integration

Modules 12 Labs:
Setting up the Initial Lab Environment
Creating an Orchestrator 2012 Runbook
Working with Orchestrator System Center Runbooks

Course Overview
This instructor-led, five-day training course provides students with the necessary knowledge to successfully design and deploy Microsoft System Center 2012 Operations Manager. In this course, students are introduced to the basic theory of service monitoring. They will also learn about configuration, deployment, monitoring and operation of Operations Manager 2012.

After completing this training course, students will have the skills necessary to manage Operations Manager 2012 for maximum business benefit. This course incorporates case studies and hands-on learning opportunities so students can practice applying business solutions to real-world scenarios.

Objectives
After completing this training course, students will be able to:

  • Design and build a Production Service Monitoring Program
  • Configure and administer Operations Manager 2012
  • Deploy monitoring for servers, applications and services
  • Deploy management packs
  • Create monitors and rules
  • Tune monitors and rules for maximum benefit
  • Create and configure reports for IT and business consumption
  • Meet and exceed SLAs to add value to business partners
  • Configure monitoring views and administrative tasks
  • Deploy monitoring for UNIX/Linux and network devices
  • Configure Operations Manager 2012 role-based security
  • Configure notifications, subscribers and subscriptions
  • Configure general Operations Manager 2012 maintenance settings
  • Describe the Operations Manager 2012 Gateway Server

Audience
This training course is for IT professionals who already have some prerequisite technical knowledge and want to learn the skills necessary to implement a comprehensive service monitoring system for their production environment.

This training course is also for IT professionals who want to learn how to communicate relevant business information about the operational status of the IT environment.

Prerequisites
Before taking this course, students should have technical knowledge in the following areas:

  • Windows Server® 2008 R2 operating system
  • Active Directory® Domain Services (AD DS)
  • Experience with PowerShell and SQL Server and SQL Server Reporting Services
  • Familiarity with data center management processes
  • Previous work with IT Infrastructure Library (ITIL)
  • Previous work with Microsoft Operations Framework (MOF)
  • Knowledge of previous versions of Operations Manager
  • Knowledge of the product(s) you plan to monitor

Course Length: 5 Days

Topics

Module 1: Introduction to System Center 2012 Operations Manager
After this module, students will be able to:

  • Explain the history and evolution of System Center
  • Differentiate between each of the System Center 2012 products
  • Describe System Center 2012 licensing
  • Identify the purpose and function of Operations Manager 2012

Module 1 Lessons:
History and Evolution of System Center
System Center 2012 Product Suite
System Center 2012 Licensing
System Center 2012 Operations Manager

Module 1 Labs:
Setting up the Initial Lab Environment
Introducing System Center 2012

Module 2: Plan for Service Monitoring
After completing this module, students will be able to:

  • Provide an overview of ITIL and MOF
  • Design and document a service monitoring plan

Module 2 Lessons:
Introducing ITIL and MOF
Designing the Service Monitoring Process
Documenting the Service Monitoring Process

Module 2 Lab:
Introducing Service Management

Module 3: Plan an Operations Manager 2012 Deployment

After completing this module, students will be able to:

  • Define what a management group and its components are
  • Design a highly available System Center 2012 Operations Manager environment
  • Plan and design the necessary hardware and software components
  • Describe the necessary components for network device monitoring
  • Describe the necessary components for UNIX/LINUX-based server monitoring
  • Implement Windows-based server monitoring

Module 3 Lessons:
Defining the Operations Manager 2012 Core Components
Designing for High Availability
Defining Core Hardware and Software Requirements
Designing Network Device Monitoring Requirements
Designing UNIX/LINUX Monitoring Requirements
Designing Windows-based Monitoring Requirements

Modules 3 Labs:
Planning for Operations Manager 2012 Deployments
Exploring Operations Manager 2012 SQL Database Objects

Module 4: Deploy Operations Manager 2012
After completing this module, students will be able to:

  • List the environmental prerequisites needed to install Operations Manager 2012 and Active Directory accounts
  • Describe how to install and configure a management group and its components
  • Verify the successful implementation of basic management group components
  • Create and use Run As accounts
  • Design a role-based administrative model
  • Explain what Active Directory Integration is

Module 4 Lessons:
Reviewing Environmental Prerequisites
Installing Operations Manager 2012
Verifying Operations Manager 2012 Installation and Additional Configuration
Creating and Using Run As Accounts
Implementing Active Directory Integration
Designing and Implementing Role-based Administration

Modules 4 Labs:
Installing Operations Manager 2012
Configuring Active Directory Integration
Configuring Role-Based Security

Module 5: Deploy the Operations Manager 2012 Agent
After completing this module, students will be able to:

  • Explain the agent architecture
  • Explain agent deployment methods
  • Describe what Active Directory auto assignment is
  • Describe how the agent will handle a primary management server failure

Module 5 Lessons:
Reviewing the Operations Manager 2012 Agent
Deploying the Operations Manager 2012 Agent
Introducing Agent Failover

Modules 5 Lab:
Deploying the Operations Manager 2012 Agent

Module 6: Deployment and Administration of Monitoring (Management) Packs
At the end of this module, students will be able to:

  • Explain what a monitoring (management) pack is
  • Describe the components of a monitoring (management) pack
  • Explain how to obtain a monitoring (management) pack
  • Deploy monitoring (management) packs
  • Explain the difference between sealed and unsealed monitoring (management) packs
  • Override a monitoring (management) pack
  • Describe best practices for monitoring (management) pack administration

Module 6 Lessons:
Introducing Monitoring (Management) Packs
Understanding Most Commonly Used Monitoring (Management) Packs
Modifying and Expanding Monitoring (Management) Packs: Overrides
Monitoring (Management) Pack Administration Best Practices

Modules 6 Labs:
Creating Management Packs and Groups
Installing Line of Business .NET Application
Installing and Importing Management Packs

Module 7: Tune Monitoring (Management) Packs
At the end of this module you will be able to:

  • Describe alerts
  • Describe the monitoring (management) pack tuning process
  • Describe baseline monitors and rules
  • Document overrides

Module 7 Lessons:
Introducing Alerts
Tuning a Monitoring (management) Pack
Using Operations Manager Baseline Monitors and Rules
Documenting Changes to Monitoring (Management) Packs

Modules 7 Lab:
Tuning Management Packs

Module 8: Monitor Administration
At the end of this module, students will be able to:

  • Navigate the monitoring pane in the Operations console
  • Investigate an alert
  • Use Health Explorer
  • Explain maintenance mode
  • Describe and create Views

Module 8 Lessons:
Exploring the Operations Console - Monitoring Pane
Administering Alerts
Exploring Agent-based Monitoring
Customizing the Monitoring Pane

Modules 8 Lab:
Working with Monitors and Alerts

Module 9: Advanced Monitoring
After completing this module, students will be able to:

  • monitor network devices
  • Monitor UNIX/LINUX-based computers
  • Monitor .NET-based applications
  • Monitor distributed applications
  • Expand monitoring by using monitoring (management) pack templates

Module 9 Lessons:
Monitoring network devices
Monitoring UNIX/LINUX-based Computers
Monitoring .NET-based Applications
Expanding Operations Manager 2012 Monitoring

Modules 9 Labs:
Monitoring a Network Device
Monitoring a .NET Application

Module 10: Reports

After completing this module, students will be able to:

  • Understand how Operations Manager 2012 Reporting and SQL Server Reporting Services work together
  • Manage default Operations Manager 2012 reports
  • Create customized reports

Module 10 Lessons:
Using Operations Manager 2012 Reporting
Administering Reports
Customizing Reports

Modules 10 Lab:
Reporting

Module 11: Notifications and Operations Manager 2012 Maintenance
After completing this module, students will be able to:

  • Describe and configure Operations Manager 2012 notifications
  • Plan and perform routine maintenance
  • Create a disaster recovery plan

Module 11 Lessons:
Introducing Alert Notifications
Designing Maintenance and Disaster Recovery

Modules 11 Lab:
Creating Subscriptions and Notifications

Module 12: System Center 2012 Integration
After completing this module, students will be able to:

  • Describe System Center 2012 Integration

Modules 12 Labs:
Setting up the Initial Lab Environment
Creating an Orchestrator 2012 Runbook
Working with Orchestrator System Center Runbooks

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