Log On/Register  

855.838.5028

El Capitan 101 - OS X Support Essentials 10.10

Duration: 3 Days
Course Price: $1,450

Course Overview

OS X Support Essentials is a three-day, hands-on training course that provides an in-depth exploration of troubleshooting on OS X El Capitan. This course is designed to give students a tour of the breadth of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

WHAT YOU WILL LEARN

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Capitan, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Course Overview

OS X Support Essentials is a three-day, hands-on training course that provides an in-depth exploration of troubleshooting on OS X El Capitan. This course is designed to give students a tour of the breadth of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

WHAT YOU WILL LEARN

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Capitan, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Part 1: Installation and Configuration
• Install OS X Capitan
• Setup and configuration 
• OS X recovery 
 
Part 2: User Accounts
• User accounts 
• User home folders 
• System security 
• Keychain management 


Part 3: File Systems
• File systems and storage 
• FileVault 2 
• Permissions and sharing 
• File system troubleshooting 


Part 4: Data Management
• Hidden items and shortcuts 
• System resources 
• Metadata and Spotlight 
• File archives 
• Time Machine

Part 5: Applications and Processes
• Application installation 
• Document management 
• Application management and troubleshooting 

 

Part 6: Network Configuration
• Network essentials 
• Advanced network configuration 
• Network troubleshooting

 

Part 7: Network Services
• Network services 
• Host sharing and personal firewall 

 

Part 8: System Management
• Peripherals and drivers 
• Print and scan 
• System troubleshooting 

Learn More
Please type the letters below so we know you are not a robot (upper or lower case):