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Dealing with Conflict and Difficult People

Duration: 1 Day
Course Price: $450

As in all facets of life, conflict and difficult people can be found at work. Since you can’t prevent conflict, you need to learn how to manage it in productive ways. There are several effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

Class Length: Full Day

Outline

  • Understand the Cycle of Conflict and How to Change It (2 hr session)
  • The Roots of Conflict and the Road to Resolution
    • Ways of Being and Behavior
    • The Resistant Way
    • Justification Lenses
    • Moving from Resistant to Responsive Behaviors
    • Mini Action Plan
  • Conflict Resolution 101: Communication (2 hr session)
    • Blending, Listening, and the AMPP Method
    • Understand Different Types of Difficult People
    • Diagnose Difficult Behaviors
    • Mini Action Plan
  • Plan to Deal with Difficult People(2 hr session)
    • Identify Assertiveness and Motivational Objectives
    • Strategies for Success with People Who Seek Perfection, Control, Approval, and Attention
    • Create an Action Plan

Target Audience

Business professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people instead of reacting emotionally will benefit from this course. Managers and leaders who desire to turn conflict into productivity among the teams and individuals that they lead will also find this course to be beneficial.

As in all facets of life, conflict and difficult people can be found at work. Since you can’t prevent conflict, you need to learn how to manage it in productive ways. There are several effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

Class Length: Full Day

Outline

  • Understand the Cycle of Conflict and How to Change It (2 hr session)
  • The Roots of Conflict and the Road to Resolution
    • Ways of Being and Behavior
    • The Resistant Way
    • Justification Lenses
    • Moving from Resistant to Responsive Behaviors
    • Mini Action Plan
  • Conflict Resolution 101: Communication (2 hr session)
    • Blending, Listening, and the AMPP Method
    • Understand Different Types of Difficult People
    • Diagnose Difficult Behaviors
    • Mini Action Plan
  • Plan to Deal with Difficult People(2 hr session)
    • Identify Assertiveness and Motivational Objectives
    • Strategies for Success with People Who Seek Perfection, Control, Approval, and Attention
    • Create an Action Plan

Target Audience

Business professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people instead of reacting emotionally will benefit from this course. Managers and leaders who desire to turn conflict into productivity among the teams and individuals that they lead will also find this course to be beneficial.

Prerequisites: No prerequisites for this course

What You Will Cover

Cycle of Conflict

  • Understand the cycle of conflict (what causes it, how it perpetuates, and how to stop the cycle)
  • Know Thyself: Recognize how your own attitudes and actions impact others
  • Apply the 4 different justification lenses used during conflict and stressful situations (including work and personal)

Conflict Resolution 101

  • Learn techniques for managing and dealing with anger
  • Master body language and eye contact techniques using current research on the crucial roles they play during conflict
  • Utilize a 4 Step Tool that will help turn a conflict situation into cooperation

Identifying and Understanding the 10 Types of Difficult People

  • Identify the 10 Types of Difficult People
  • Understand and apply the motivational factors of the 10 difficult people
  • Develop new strategies and apply researched strategies on how to effectively work with difficult people in stressful situations

Developing an Action Plan

  • Get work done by creating an action plan for dealing with your difficult person or situation by applying the tools and concepts from this class
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