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Dealing with Conflict and Difficult People

Duration: 1 Day
Course Price: $450

Dealing with Conflict and Difficult People is for professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people. Managers and leaders who desire to turn conflict into productivity among their teams will also find this course beneficial.

 

Learn How To:

  • Analyze how and why conflict may emerge
  • Implement methods and best practices for managing and diffusing conflict.
  • Create a conflict management action plan.
  • Implement language that can diffuse escalating situations.
  • Develop a plan for managing emotions.

Dealing with Conflict and Difficult People is for professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people. Managers and leaders who desire to turn conflict into productivity among their teams will also find this course beneficial.

 

Learn How To:

  • Analyze how and why conflict may emerge
  • Implement methods and best practices for managing and diffusing conflict.
  • Create a conflict management action plan.
  • Implement language that can diffuse escalating situations.
  • Develop a plan for managing emotions.
Prerequisites: No prerequisites for this course

What You Will Cover

Cycle of Conflict

  • Understand the cycle of conflict (what causes it, how it perpetuates, and how to stop the cycle)
  • Know Thyself: Recognize how your own attitudes and actions impact others
  • Apply the 4 different justification lenses used during conflict and stressful situations (including work and personal)

Conflict Resolution 101

  • Learn techniques for managing and dealing with anger
  • Master body language and eye contact techniques using current research on the crucial roles they play during conflict
  • Utilize a 4 Step Tool that will help turn a conflict situation into cooperation

Identifying and Understanding the 10 Types of Difficult People

  • Identify the 10 Types of Difficult People
  • Understand and apply the motivational factors of the 10 difficult people
  • Develop new strategies and apply researched strategies on how to effectively work with difficult people in stressful situations

Developing an Action Plan

  • Get work done by creating an action plan for dealing with your difficult person or situation by applying the tools and concepts from this class
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