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Customer Service Skills

Duration: 1 day
Course Price: $450

With so much competition in today’s global economy, providing exceptional customer service is no longer an option: it’s a necessity. Learn iT!’s one-day customer service seminar will provide you with the skills you need to handle a variety of situations and increase your productivity, efficiency, and effectiveness. When you treat your customers exceptionally well, your customers will become an influential marketing tool for your business.

Class Length: Full Day

Outline

  • What Customers Want and Why They Leave
  • Wow Customers with the Positive Memorable Guest Experience Model
  • Explore How the Wants and Needs of Loyal Customers Evolve Over Time
  • Understand Customer Engagement
  • Determine Customers’ Needs and Wants
  • Fine-Tune Your Listening and Questioning Techniques to Better Serve Your Customers
  • Learn Strategies to Deal with Challenging Customers
  • Learn How to Offer Exceptional Service Over the Phone
  • Learn Techniques to Remember Names and Open and Close Conversations Professionally
  • Create an Action Plan

Target Audience

Professionals at all levels are invited to this Customer Service course. Previous classes have drawn extremely varied groups. This course is appropriate for any person who wishes to understand and improve his or her customer service skills.

With so much competition in today’s global economy, providing exceptional customer service is no longer an option: it’s a necessity. Learn iT!’s one-day customer service seminar will provide you with the skills you need to handle a variety of situations and increase your productivity, efficiency, and effectiveness. When you treat your customers exceptionally well, your customers will become an influential marketing tool for your business.

Class Length: Full Day

Outline

  • What Customers Want and Why They Leave
  • Wow Customers with the Positive Memorable Guest Experience Model
  • Explore How the Wants and Needs of Loyal Customers Evolve Over Time
  • Understand Customer Engagement
  • Determine Customers’ Needs and Wants
  • Fine-Tune Your Listening and Questioning Techniques to Better Serve Your Customers
  • Learn Strategies to Deal with Challenging Customers
  • Learn How to Offer Exceptional Service Over the Phone
  • Learn Techniques to Remember Names and Open and Close Conversations Professionally
  • Create an Action Plan

Target Audience

Professionals at all levels are invited to this Customer Service course. Previous classes have drawn extremely varied groups. This course is appropriate for any person who wishes to understand and improve his or her customer service skills.

Prerequisites: No prerequisites for this course

Session Topics for the Customer Service Seminar

  • Discover what customers really want, and why they leave
  • Use listening and questioning strategies to increase your efficiency and confidence with customers
  • Diffuse irate, persistent, incoherent and difficult customers, and turn challenge into cooperation
  • Learn techniques  to give the same exceptional service on the telephone as you give your customers in person
  • Explore a simple formula to personalize service and remember names
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