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Service Excellence

Duration: 2 Hours
Course Price: $150

Customer Service Excellence: Personalize Service to Give Customers What They Want - Live Online provides a deeper look for customer focusing professionals into customer interaction. In this 2-hour session, you will learn to increase customer engagement, analyze your customers' wants and needs, and personalize your offered services. Learn how to maintain your cool with even the most challenging customers by asking the right questions, using the A.S.A.P. method, and listening on multiple levels.

Learn How to:

  • Identify What Customers Really Want
  • How to Personalize Service with Greetings and Goodbyes
  • Understand Customers through Listening and Questioning
  • Handle Challenging Customers in 4 Steps: A.S.A.P.

Customer Service Excellence: Personalize Service to Give Customers What They Want - Live Online provides a deeper look for customer focusing professionals into customer interaction. In this 2-hour session, you will learn to increase customer engagement, analyze your customers' wants and needs, and personalize your offered services. Learn how to maintain your cool with even the most challenging customers by asking the right questions, using the A.S.A.P. method, and listening on multiple levels.

Learn How to:

  • Identify What Customers Really Want
  • How to Personalize Service with Greetings and Goodbyes
  • Understand Customers through Listening and Questioning
  • Handle Challenging Customers in 4 Steps: A.S.A.P.

 

  • What Customers Want
  • Personalize Service by What You Say (Greetings and Goodbyes)
  • Understanding Customers by Listening and Questioning
  • Handle Challenging Customers In 4 Steps – A.S.A.P.
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