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Customer Service Excellence: Personalize Service to Give Customers What They Want - Live Online

Duration: 2 Hours
Course Price: $150

In this 2-hour session, you will learn to increase customer engagement, analyze your customers' wants and needs, and personalize your offered services. Learn how to maintain your cool with even the most challenging customers by asking the right questions, using the A.S.A.P. method, and listening on multiple levels.

Learning Objectives:

  • Learn What Customers Want
  • Learn How to Personalize Service with Greetings and Goodbyes
  • Understand Customers through Listening and Questioning
  • Handle Challenging Customers in 4 Steps: A.S.A.P.
  • Create an Action Plan

In this 2-hour session, you will learn to increase customer engagement, analyze your customers' wants and needs, and personalize your offered services. Learn how to maintain your cool with even the most challenging customers by asking the right questions, using the A.S.A.P. method, and listening on multiple levels.

Learning Objectives:

  • Learn What Customers Want
  • Learn How to Personalize Service with Greetings and Goodbyes
  • Understand Customers through Listening and Questioning
  • Handle Challenging Customers in 4 Steps: A.S.A.P.
  • Create an Action Plan

 

  • What Customers Want
  • Personalize Service by What You Say (Greetings and Goodbyes)
  • Understanding Customers by Listening and Questioning
  • Handle Challenging Customers In 4 Steps – A.S.A.P.
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