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Assertiveness for Managers

Duration: 1 day
Course Price: $450

Assertiveness for Managers is for managers of all levels who want to increase their effectiveness, improve the clarity of their communication, and bring out the best in their teams.  Participants will discuss what assertive communication looks like and what situations to use it in.

 

Learn How to:

  • Identify how and when to use assertive communication.
  • Understand the potential pitfalls of using or not using assertive communication.
  • Implement a structure for speaking assertively.
  • Delegate effectively.
  • Provide constructive feedback and build relationships.  

Assertiveness for Managers is for managers of all levels who want to increase their effectiveness, improve the clarity of their communication, and bring out the best in their teams.  Participants will discuss what assertive communication looks like and what situations to use it in.

 

Learn How to:

  • Identify how and when to use assertive communication.
  • Understand the potential pitfalls of using or not using assertive communication.
  • Implement a structure for speaking assertively.
  • Delegate effectively.
  • Provide constructive feedback and build relationships.  

Prerequisites: No prerequisites for this course

Assertively Manage and Increase Trust

  • Understand the Assertive/Aggressive Spectrum and where your management approach fits
  • Learn to apply your authority and garner respect
  • Confidently handle complaints and criticism from your peers
  • Gain respect and build trust with higher-ups
  • Communicate authentically and acknowledge the contributions from your team
  • Use delegation skills to reduce burn out and increase support and initiative on your team
  • Mini-Action Plan

Use Assertive Skills to Persuade and Negotiate

  • Learn Communication Strategies of Persuasive Managers
  • Approach conversations with employees using techniques from expert negotiators
  • Shift from tentative to commanding, assertive language choices
  • Get buy in and collaborate with your team without undermining your credibility
  • Practice power positions to increase confidence in every important conversations
  • Mini-Action Plan

Assertively Handle Conflicts and Crises with Confidence

  • How to defend yourself without letting your emotions get the best of you
  • Ensure employees solve problems on their own instead of bringing them to you
  • Firmly deal with aggressive colleagues who dominate and undermine
  • Practice assertive body language that tells everyone you mean exactly what you say
  • Defend your employees' actions without damaging your credibility
  • Mini Action Plan

Assertively Manage and Increase Trust

  • Understand the Assertive/Aggressive Spectrum and where your management approach fits
  • Learn to apply your authority and garner respect
  • Confidently handle complaints and criticism from your peers
  • Gain respect and build trust with higher-ups
  • Communicate authentically and acknowledge the contributions from your team
  • Use delegation skills to reduce burn out and increase support and initiative on your team
  • Mini-Action Plan

Use Assertive Skills to Persuade and Negotiate

  • Learn Communication Strategies of Persuasive Managers
  • Approach conversations with employees using techniques from expert negotiators
  • Shift from tentative to commanding, assertive language choices
  • Get buy in and collaborate with your team without undermining your credibility
  • Practice power positions to increase confidence in every important conversations
  • Mini-Action Plan

Assertively Handle Conflicts and Crises with Confidence

  • How to defend yourself without letting your emotions get the best of you
  • Ensure employees solve problems on their own instead of bringing them to you
  • Firmly deal with aggressive colleagues who dominate and undermine
  • Practice assertive body language that tells everyone you mean exactly what you say
  • Defend your employees' actions without damaging your credibility
  • Mini Action Plan
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